Terms & Conditions

Effective Date: 24 May 2025
Last Updated: 24 May 2025

1. Introduction

Welcome to Island BodyTalk (“we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your use of our website, booking of services, and engagement with our BodyTalk practice. By accessing our website, booking appointments, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

These Terms should be read in conjunction with our Privacy Policy and our Cancellation and Rescheduling Policy, which are incorporated herein by reference.

2. About Our Practice

Business Information:

  • Business Name: Island BodyTalk
  • Business Type: Sole Proprietorship
  • Location: Isle of Man, United Kingdom
  • Services: BodyTalk sessions (in-person and remote), wellness packages, and related holistic health services

Professional Qualifications:

  • We are certified through the International BodyTalk Association (IBA)
  • We maintain active IBA membership and continuing education requirements
  • We adhere to IBA professional standards and Code of Ethics

3. Services Overview

3.1 Service Types

We offer the following services:

  • Individual BodyTalk sessions (in-person and remote/distance)
  • Specialised wellness programs (Women’s Wellness, Men’s Health, Growth & Development, Aging with Vitality)
  • Relationship Healing sessions
  • Workplace Wellness programs
  • Future digital products (ebooks and educational materials)

3.2 Service Delivery

  • In-Person Sessions: Conducted at our Isle of Man location
  • Remote Sessions: Conducted via video conference or telephone
  • Session Duration: Typically 60 minutes
  • Packages: Pre-paid bundles of multiple sessions as described on our Services page

3.3 Age and Capacity Requirements

  • Services are offered to adults aged 18 and over
  • For children and teenagers under 18, we recommend that parents attend sessions in place of their child
  • All bookings must be made by adults with legal capacity to enter into contracts

4. Scope of Practice and Professional Boundaries

4.1 What BodyTalk Is

BodyTalk is a holistic healthcare system that:

  • Facilitates the body’s natural healing processes
  • Works with the body’s innate wisdom
  • Addresses physical, emotional, and energetic imbalances
  • Complements conventional medical care

4.2 What BodyTalk Is Not

BodyTalk is not:

  • A substitute for conventional medical diagnosis or treatment
  • A licensed medical practice
  • A guarantee of specific health outcomes
  • A treatment that diagnoses medical conditions

4.3 Medical Integration

  • BodyTalk is designed to complement, not replace, conventional medical care
  • We encourage clients to maintain relationships with their healthcare providers
  • We do not provide medical diagnoses or prescribe medications
  • We may recommend consultation with healthcare professionals when appropriate

5. Booking and Payment Terms

5.1 Booking Process

  • Appointments are booked through our website using Calendly integration
  • All remote sessions require advance payment
  • In-person individual sessions can be paid in cash on arrival
  • Booking confirmation will be sent within 24 hours
  • We reserve the right to refuse service at our discretion

5.2 Payment Terms

  • Remote Sessions: Payment required at time of booking
  • In-Person Individual Sessions: Payment can be made at time of booking or on arrival
  • Packages: Full payment required upfront (regardless of session type)
  • Payment Methods:
    • Remote sessions: Credit/debit cards via Stripe
    • In-person sessions: Credit/debit cards via Stripe or cash
  • Currency:
    • Remote sessions: British Pounds (GBP), US Dollars (USD), or Euros (EUR)
    • In-person sessions: British Pounds (GBP) only
  • Payment Processing: We use Stripe for secure payment processing

5.3 Package Terms

  • Packages must be used within 12 months of purchase date
  • Package sessions cannot be cancelled for refund (see Cancellation Policy)
  • Package sessions may be transferred to immediate family members (see Cancellation Policy)
  • Extensions may be granted for documented medical emergencies only

6. Cancellation, Rescheduling, and Refunds

Please refer to our comprehensive Cancellation and Rescheduling Policy for detailed information regarding:

  • Individual session cancellations and refunds
  • Rescheduling policies and fees
  • Package policies
  • Emergency and compassionate circumstances
  • No-show policies

Key Points:

  • Packages are non-refundable once purchased
  • Individual sessions have varying cancellation fees based on notice given
  • Medical emergencies may qualify for policy exceptions with documentation

7. Client Responsibilities

7.1 Information Accuracy

You agree to:

  • Provide accurate and complete information in intake forms
  • Update us promptly of any changes to your health status
  • Inform us of any medical conditions that may affect your sessions
  • Provide accurate contact information for appointment confirmations

7.2 Session Preparation

You agree to:

  • Arrive on time for appointments
  • Follow any pre-session preparation instructions
  • Maintain appropriate boundaries during sessions
  • Communicate openly about your experience and any concerns

7.3 Compliance with Policies

You agree to:

  • Comply with all practice policies
  • Treat our practitioner and facilities with respect
  • Follow post-session care recommendations
  • Honour financial commitments and payment terms

8. Health and Safety

8.1 Health Disclosures

You acknowledge that:

  • You have disclosed all relevant health information
  • You understand BodyTalk is not a medical treatment
  • You will continue appropriate medical care for serious conditions
  • You will inform us of any adverse reactions or concerns

8.2 Safety Measures

We maintain:

  • Clean and safe practice environment
  • Professional boundaries at all times
  • Confidentiality of all health information
  • Appropriate hygiene and safety protocols

9. Intellectual Property and Confidentiality

9.1 Intellectual Property

  • All website content, materials, and methodologies remain our intellectual property
  • The BodyTalk System is proprietary to the International BodyTalk Association
  • You may not reproduce, distribute, or commercialise our materials without permission
  • Client testimonials and case studies may be used with proper consent and anonymisation

9.2 Confidentiality

  • All client information is kept strictly confidential
  • Session notes and health information are protected
  • Information sharing only occurs with explicit consent or legal requirement
  • See our Privacy Policy for detailed information handling practices

10. Limitations of Liability and Disclaimers

10.1 Service Limitations

We provide services to the best of our ability, but:

  • We cannot guarantee specific health outcomes
  • Results vary based on individual circumstances
  • BodyTalk is not a cure for medical conditions
  • Some clients may not experience noticeable changes

10.2 Liability Limitations

To the fullest extent permitted by law:

  • Our liability is limited to the amount paid for services
  • We are not liable for indirect, consequential, or punitive damages
  • We are not responsible for decisions made based on session outcomes
  • We are not liable for injuries resulting from failure to follow safety instructions

10.3 Medical Disclaimers

  • BodyTalk is not a substitute for medical diagnosis or treatment
  • We do not diagnose, treat, cure, or prevent disease
  • Always consult healthcare providers for medical concerns
  • Continue prescribed medications unless advised otherwise by your doctor

11. Website Terms and Digital Services

11.1 Website Use

By using our website, you agree to:

  • Use the site only for lawful purposes
  • Not attempt to interfere with site functionality
  • Respect intellectual property rights
  • Provide accurate information in all forms

11.2 Third-Party Services

Our website integrates with:

  • Calendly for appointment booking
  • Stripe for payment processing
  • Google Analytics for website analysis
  • Kit.com and Brevo.com for communications

Each service operates under their own terms and privacy policies.

11.3 Future Digital Products

  • Terms for digital products will be specified at time of purchase
  • Digital products are non-refundable once delivered
  • Usage rights will be clearly defined for each product

12. Termination and Suspension

12.1 Termination by Client

You may terminate our professional relationship at any time by:

  • Providing written notice
  • Understanding that package refunds are not available
  • Completing any outstanding session obligations

12.2 Termination by Practitioner

We reserve the right to terminate our professional relationship if:

  • Payment obligations are not met
  • Professional boundaries are violated
  • Abusive or threatening behaviour occurs
  • Services are no longer appropriate for your needs

13. Governing Law and Disputes

13.1 Governing Law

These Terms are governed by:

  • The laws of the Isle of Man
  • UK regulations where applicable
  • Professional standards of the International BodyTalk Association

13.2 Dispute Resolution

In case of disputes, we encourage:

  • Direct communication to resolve issues
  • Mediation through appropriate professional bodies
  • Legal action as a last resort in Isle of Man courts

13.3 Severability

If any provision of these Terms is found unenforceable:

  • The remainder of the Terms remain in full effect
  • Invalid provisions will be modified to the minimum extent necessary
  • The overall agreement remains binding

14. Updates and Communications

14.1 Terms Updates

  • We may update these Terms with 30 days advance notice
  • Material changes will be communicated via email
  • Updated Terms apply to new bookings after the effective date
  • Existing packages honour the Terms in effect at time of purchase

14.2 Communication Preferences

By using our services, you consent to receive:

  • Appointment confirmations and reminders
  • Session-related communications
  • Important practice updates and policy changes
  • Email responses when you contact us through any of our website contact forms
  • Newsletter and marketing communications (with separate consent)

15. Professional Standards

We maintain:

  • Active International BodyTalk Association certification
  • Continuing education requirements
  • Adherence to IBA Code of Ethics and professional standards
  • Regular skills development and training

16. Contact Information and Complaints

16.1 Contact Us

For questions about these Terms or our services, please use our contact form below. We will respond within 48 hours for non-urgent matters.

16.2 Complaint Process

If you have concerns about our services:

  • Contact us directly to discuss the issue
  • We will investigate and respond within 7 business days
  • Ethical concerns regarding IBA professional standards may be referred to the International BodyTalk Association Ethics Review Committee
  • Legal remedies remain available through appropriate channels

17. Acknowledgment and Agreement

By booking our services, using our website, or engaging with our practice, you acknowledge that:

✓ You have read and understood these Terms & Conditions

✓ You agree to comply with all terms outlined above

✓ You understand the nature and limitations of BodyTalk services

✓ You consent to the collection and use of your information as described in our Privacy Policy

✓ You accept the cancellation and rescheduling policies

✓ You understand that BodyTalk complements but does not replace medical care

✓ You are entering into this agreement voluntarily and with full capacity

These Terms & Conditions represent the complete agreement between you and Island BodyTalk regarding our services. We look forward to supporting your health and wellness journey through BodyTalk.

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